Contact.
One mailbox for everything:
What to write about
- Questions about your account.
- Privacy requests: a copy of your data, a correction or deletion.
- A complaint about something in Community or Jobs.
- A legal notice or order.
- Press.
- A patient asking about their record: the clinic that recorded it decides, and we pass your request to them.
What to include
The email address of your account, if you have one. What happened and when. A link or a screenshot of the post or listing, if it is about content. Never send a patient's details by email.
What happens next
We acknowledge within 24 hours and resolve within 7 days, with a reference number. The Grievance redressal policy has the full process, including how to appeal.