Grievance redressal and contact
In short. If you have a complaint about SiriON, about your data or about content, write to our Grievance Officer at grievance@sirionhealth.com or call +91 73962 87866. We acknowledge every complaint within 24 hours, give it a reference number and resolve it within 7 days. If you are not satisfied, you can go to the Data Protection Board of India, the Grievance Appellate Committee or a consumer commission.
1. Grievance Officer
- Name: Soma Chanakya
- Designation: Grievance Officer
- Email: grievance@sirionhealth.com
- Phone: +91 73962 87866
- Post: H.No. 18-2-34/4/9/A, Ghazi-E-Millath Colony, Bandlaguda, Hyderabad, Telangana 500005, India
1.1 grievance@sirionhealth.com is the one address for everything: support, privacy and data requests, complaints about content, legal notices and grievances.
2. What you can complain about
- How we handle your personal data, or a request to access, correct, erase or nominate
- Content in Community or Jobs, including requests to remove it
- Your account, a plan or a payment
- Anything else about the Service
3. How to complain
3.1 Write to grievance@sirionhealth.com, call +91 73962 87866 or send a letter to the address above. Please include:
- your name and the email address or mobile number on your SiriON account, if you have one;
- what happened and when;
- links to or descriptions of any content concerned;
- what you would like us to do.
3.2 You do not need an account to complain.
4. What happens next
| Step | Time |
|---|---|
| We acknowledge your complaint and give you a reference number | Within 24 hours |
| We resolve your complaint and tell you the outcome and the reasons | Within 7 days |
| Requests to remove content under rule 3(1)(b) of the IT Rules | Within 36 hours |
| Complaints about intimate or impersonating images of a person | Content removed within 2 hours |
4.1 If we need more information to identify you or act on your complaint, we will ask, and the time runs from when we receive it.
5. If you are not satisfied
5.1 Personal data. After using this process, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
5.2 Content decisions. You may appeal to the Grievance Appellate Committee set up by the Government of India under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, within 30 days of our decision.
5.3 Consumer complaints. You may contact the National Consumer Helpline or file a complaint before the consumer commission that has jurisdiction under the Consumer Protection Act, 2019.
6. Which laws this follows
6.1 This process is our grievance redressal mechanism under:
- the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended;
- the Consumer Protection (E-Commerce) Rules, 2020;
- the Digital Personal Data Protection Act, 2023 and the rules made under it;
- the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
6.2 Our timelines meet the strictest of these.
7. Legal notices and seller details
7.1 Legal notices can be sent to HexSirius Private Limited, H.No. 18-2-34/4/9/A, Ghazi-E-Millath Colony, Bandlaguda, Hyderabad, Telangana 500005, India, and by email to grievance@sirionhealth.com.
7.2 Seller details: HexSirius Private Limited, corporate identity number U62011TS2026PTC214071, registered office H.No. 18-2-34/4/9/A, Ghazi-E-Millath Colony, Bandlaguda, Hyderabad, Telangana 500005, India, website https://sirionhealth.com.