Data retention and deletion
In short. We keep your data while your account is open and erase it after you delete your account, apart from a few records the law requires us to keep for a limited time. You can delete your account inside the SiriON app. Export your patient records first if you need to keep them.
1. How long we keep each kind of data
| Data | How long we keep it |
|---|---|
| Account and profile | While your account is open. Erased within 30 days after you delete your account. |
| Registration details (name, email address, mobile number) | 180 days after your account is deleted, as the IT Rules 2021 require, then erased |
| Patient records, appointments, treatments, notes, clinical photos and files | Until you delete them or delete your account |
| Patient consent records and records of messages sent to patients | Until you delete the patient or delete your account |
| Community profile, posts, comments, polls, media and direct messages | Until you delete them or delete your account |
| Content removed for breaking our rules or under a legal order | 180 days after removal, including after account deletion |
| Reports you send in Community and moderators' decisions on them | While Community runs, so repeated breaches can be recognised. If you delete your account, your reports no longer show who sent them, and decisions about you keep only a reference that does not show your name. |
| Jobs listings | Active for 30 days unless renewed. The poster's phone number is erased 30 days after a listing expires. Expired or filled listings are erased after a year and removed or rejected listings after 90 days. Closed reports are erased after 180 days. |
| Voice assistant audio and dictated text | Not stored by us |
| Subscription and purchase records | While your account is open |
| Security logs, sign-in records and the IP addresses in them | At least 180 days and no longer than two years, including after account deletion, without your name. Technical request logs: a few days. |
| Notification tokens | Until you sign out on that device or delete your account |
| Data export files | Erased 30 days after they are created |
| Consent records for our policies | While your account is open and for 3 years after deletion, without your name or email address |
| Crash reports | Up to 90 days |
| Backups | Deleted data can stay in encrypted backups for up to 7 days |
2. Before you delete: export your records
2.1 Clinicians must keep patient records for the period their professional rules require. The Dental Council of India's code of ethics asks dentists to keep records for at least three years from the start of treatment. Deleting your account erases your patient records from SiriON.
2.2 To export, open Settings and choose Request copy of data. We prepare a file of your data and send you a download link by email and in the app. The link works for 7 days.
3. Delete your SiriON account
This section is the account deletion page for SiriON by HexSirius Private Limited.
3.1 In the app
- Open SiriON and sign in.
- Go to Settings.
- Tap Delete Account.
- Read the message and tap Delete.
You are signed out straight away. Your account is deleted 30 days later. If you sign in during those 30 days, the app shows the date and lets you cancel the deletion or keep it. After 30 days your account and data are erased.
3.2 Without the app
Write to grievance@sirionhealth.com from the email address on your account and ask us to delete it. We confirm within 24 hours and complete the deletion within 30 days.
3.3 Cancel your subscription first
Deleting your account does not cancel a store subscription. Cancel it in the App Store or Google Play first, as explained in our Subscription terms.
3.4 What is deleted
- Your account, profile and sign-in details
- Your patients, appointments, treatments, notes, clinical photos and files
- Your patient consent records and records of messages to patients
- Your Community profile, posts, comments, polls, media, direct messages, follows and connections
- Your job listings and the phone number on them
- Your files in Drive, exports, bug reports, settings, streaks and badges
- Your notification tokens and signed-in devices
3.5 What is kept, and for how long
- Your name, email address and mobile number, for 180 days, because the IT Rules 2021 require it
- Security logs, for the remaining part of the period in section 1
- Records of which policies you accepted, for 3 years, without your name or email address, so we can show what was agreed if a legal claim arises
- Content we removed for breaking our rules or under a legal order, for 180 days after removal
- Copies in encrypted backups, for up to 7 days
3.6 Partial deletion
You do not have to delete your account to delete data. You can delete patients, appointments, files, posts, comments and listings one by one in the app.
4. Patient records when a clinician leaves
4.1 Patient records belong to the clinician's practice. If a patient asks us to delete their record, we pass the request to the clinician who holds it. When a clinician deletes their account, their patient records are erased with it.
5. Contact
5.1 Soma Chanakya, Grievance Officer, grievance@sirionhealth.com, +91 73962 87866.