Subscriptions, free trial and refunds
In short. SiriON has a free Community plan and paid Pro and Pro+ plans. Paid plans are sold only through the Apple App Store and Google Play, at the price the store shows you in your own currency. New subscribers get a 30 day free trial, after which the plan renews automatically until you cancel in the store. Refunds are handled by Apple or Google. If a paid plan ends, your records stay with you and you keep read access on the free plan.
1. Plans
1.1 Community plan. Free. You can sign in, read your existing records, update appointment status, export your data and use Community and Jobs.
1.2 Pro and Pro+. Paid plans that add new bookings, file and photo uploads, more storage, the AI voice assistant with a monthly limit, WhatsApp reminders to patients and advanced statistics. The app shows what each plan includes before you buy.
2. Price
2.1 The price of a plan is the price the App Store or Google Play shows you for your country, in your currency, including any taxes the store collects. We show the store's price exactly as the store provides it. We do not convert currencies.
2.2 Prices can differ between countries and between the two stores. If the store shows a price in a currency other than rupees, your store account is set to another country.
3. Free trial
3.1 New subscribers get a 30 day free trial of a paid plan. On the App Store it is shown as one month. The app shows the trial and what you will pay after it before you start.
3.2 The trial is available once per store account. Whether you are eligible is decided by Apple or Google.
3.3 When the trial ends, the plan converts to a paid subscription automatically and the store charges you, unless you cancel before the trial ends. On the App Store, cancel at least 24 hours before the trial ends.
3.4 We sometimes give a complimentary period, for example to people who used SiriON before paid plans existed. It ends on the date shown in Settings, does not renew and never charges you.
4. Renewal
4.1 A paid plan renews automatically at the end of each billing period at the store's price, unless you cancel at least 24 hours before the period ends.
4.2 If the store cannot take payment, your plan stays active for up to 72 hours while the store tries again. If payment still fails, the plan ends.
5. How to cancel
5.1 iPhone or iPad. Open Settings, tap your name, then Subscriptions, then SiriON, then Cancel Subscription.
5.2 Android. Open the Google Play Store app, tap your profile picture, then Payments and subscriptions, then Subscriptions, then SiriON, then Cancel subscription.
5.3 In SiriON you can open these screens from Settings, Subscription and Usage, Manage in store.
5.4 After you cancel, you keep the paid plan until the end of the period you paid for. Deleting the app or your account does not cancel a subscription.
6. Refunds
6.1 Payments are taken by Apple or Google, so refunds are decided by them under their rules. We cannot refund store purchases ourselves.
6.2 Apple. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.
6.3 Google Play. Go to play.google.com, open your account's Order history, choose the purchase and select Request a refund, or follow Google Play's refund help page.
6.4 If you have trouble getting a refund, write to grievance@sirionhealth.com. We will explain what happened with your purchase and support your request to the store with the information we hold.
6.5 If a store refunds a purchase, the paid plan ends straight away.
7. Price changes
7.1 If a plan's price changes, the store tells you before the new price applies and, where its rules require, asks for your agreement. If you do not agree, the subscription ends at the end of the current period.
8. When a paid plan ends
8.1 When a paid plan or trial ends and is not renewed, your account moves to the free Community plan. Nothing is deleted. You can still sign in, read your patients, appointments and files, update appointment status, export your data and use Community and Jobs.
8.2 On the Community plan you cannot book new appointments, upload files or photos, use the voice assistant, send WhatsApp reminders or see advanced statistics. These return when you subscribe again.
8.3 If you want your data erased, delete your account as described in our Data retention and deletion page.
9. Your rights as a consumer
9.1 Nothing here affects your rights under the Consumer Protection Act, 2019 or any other law. If you have a complaint about a plan, write to our Grievance Officer at grievance@sirionhealth.com or +91 73962 87866. We acknowledge complaints within 24 hours and resolve them within 7 days.
10. Seller details
10.1 HexSirius Private Limited, H.No. 18-2-34/4/9/A, Ghazi-E-Millath Colony, Bandlaguda, Hyderabad, Telangana 500005, India. Website https://sirionhealth.com. Email grievance@sirionhealth.com. Phone +91 73962 87866.