Patient information notice
In short. Your dentist or clinic uses SiriON, an app made by HexSirius Private Limited, to keep your appointment and treatment records and to send you reminders. Your dentist or clinic decides what is recorded and is responsible for it. They will ask for your consent before recording your details. You can ask them to show you, correct or delete your records.
1. Who is responsible for your records
1.1 Your dentist or clinic is responsible for your records. They decide what to record and why.
1.2 HexSirius Private Limited provides the SiriON app to them and stores your records for them. We use your records only to provide the app to your dentist or clinic. We do not use them for our own purposes, do not sell them and do not use them for advertising or to train AI models.
2. What may be recorded
- Your name, age or date of birth, sex and contact details
- Your medical history and the dental history your dentist needs
- Your appointments, treatments, tooth details and clinical notes
- Clinical photos, X-rays and other files your dentist adds
- Your consent, and the reminders and messages sent to you
3. Your consent
3.1 Your dentist or clinic will ask you, in person, whether you agree to them storing and using your personal and clinical data in SiriON, and records your answer. Or they may send you a WhatsApp message asking you to confirm. They record your consent with the date and time.
3.2 If you are under 18, your parent or lawful guardian gives this consent for you.
3.3 You can withdraw your consent at any time by telling your dentist or clinic. Records your dentist must keep under their professional rules may be kept for the required period.
4. Messages to you
4.1 If you agree, your dentist or clinic can send you appointment reminders and other messages on WhatsApp through SiriON. These are sent through Exotel, a messaging company in India, using WhatsApp. You can ask your dentist to stop at any time, or reply to opt out where the message offers it.
5. Where your records are kept and who sees them
5.1 Your records are stored on secure servers in Mumbai, India, run for us by our hosting provider. Only your dentist or clinic's account can see them. Our staff look at records only when needed to fix a fault, keep the app secure or meet a legal duty.
5.2 If your dentist uses the voice assistant to book your appointment, your name and the dictated booking details may be processed by Google's Gemini service to fill in the booking. Your dentist checks the details before saving them.
5.3 Clinical photos are shared outside your dentist's records only if all details that could identify you have been removed.
6. Your rights
6.1 You can ask your dentist or clinic to:
- tell you what is recorded about you and give you a copy;
- correct or complete your records;
- delete your records, subject to the period your dentist must keep them;
- name someone to act for you if you cannot.
6.2 If your dentist or clinic does not resolve your request, you can contact our Grievance Officer and we will help pass it on. You can also complain to the Data Protection Board of India.
7. Contact
7.1 First contact your dentist or clinic. For questions about the SiriON app, contact Soma Chanakya, Grievance Officer, HexSirius Private Limited, at grievance@sirionhealth.com or +91 73962 87866, or by post at H.No. 18-2-34/4/9/A, Ghazi-E-Millath Colony, Bandlaguda, Hyderabad, Telangana 500005, India.